Terms of Service and Payment Policy - MKS Digital

1. Services Covered

These Terms apply to all services offered by MKS Digital, including but not limited to:

• WordPress website design & development
• Shopify store design & development
• Multi-platform website design (Wix, Squarespace, Webflow, Carrd, IONOS, Weebly)
• Website care & maintenance
• Social media management
• Paid advertising management (Meta, Instagram, TikTok, Pinterest, LinkedIn)

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2. Payment Terms — Project-Based Work

For one-off project work (e.g. website design, Shopify store builds), payment is structured as follows:

Standard Projects:

• 30% Deposit — due before any work begins. This secures your project slot and covers initial setup and design time.
• 70% Final Balance — due on completion, before the finished website, store, or asset is launched, handed over, or connected to your domain.

Larger Projects (Premium/Elite tiers): For higher-value projects, payment may be split into three stages:

• 30–40% Deposit — due before work begins
• 30–40% Milestone Payment — due once the design phase is approved and development begins
• Remaining Balance — due on completion, before launch and handover

The exact split for larger projects will be confirmed in writing (via email or WhatsApp) before work starts.

Ongoing Services (Maintenance, Social Media Management, Paid Ads): These are billed as a monthly retainer, paid upfront at the start of each billing month. Services continue on a rolling monthly basis unless cancelled with notice (see Section 6).

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3. What Happens If Payment Is Delayed

• Work will not begin, or will be paused, until the relevant payment stage has been received.
• For completed project work, the final website, store, files, or login credentials will not be handed over or launched until the final balance is paid in full.
• For ongoing monthly services, work will pause if a monthly payment is not received, and may resume once payment is made.

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4. Revisions & Scope

Each package includes a set number of revision rounds, as detailed on the relevant service page. Requests that fall outside the agreed project scope (e.g. additional pages, new features, or a significant design change after approval) may be quoted separately as additional work.

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5. Cancellations & Refunds

• Before work begins: If you cancel before any work has started, your deposit may be refunded minus a reasonable admin fee, at MKS Digital’s discretion.
• After work has started: Deposits are non-refundable once work has begun, as they cover time and resources already committed. Any additional payments made for completed milestones are also non-refundable.
• Ongoing services: Monthly retainers (maintenance, social media, ads) can be cancelled at any time with [Insert notice period, e.g. 14 days’] written notice. You will not be charged for the following month if cancelled before the next billing date.

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6. Client Responsibilities

To keep your project on schedule, you agree to:

• Provide requested content (text, images, branding assets) in a timely manner
• Respond to review and approval requests within a reasonable timeframe
• Provide accurate information about your business and goals
• Make payments according to the agreed schedule

Delays in providing content or feedback may extend the agreed delivery timeline accordingly.

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7. Ownership & Access

• Once the final balance is paid in full, you own the completed website, store, or content created for you, along with full login access.
• Any third-party platform subscriptions (hosting, domain, Shopify plan, ad accounts) remain your responsibility and are billed directly to you by the relevant provider — MKS Digital does not mark up or resell these costs.
• Login credentials shared during the project are handled according to the MKS Digital Privacy Policy and will be revoked or handed over as agreed at project completion.

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8. Limitation of Liability

MKS Digital will carry out all services with reasonable skill and care. However, MKS Digital is not liable for:

• Losses resulting from third-party platform outages, policy changes, or account suspensions (e.g. Meta, Shopify, Google)
• Results from advertising campaigns, which depend on factors including budget, market conditions, and offer strength, and cannot be guaranteed
• Any pre-existing issues on websites or accounts not originally built by MKS Digital

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9. Changes to These Terms

These Terms may be updated from time to time. The “Last Updated” date above reflects the most recent revision. Continued use of MKS Digital’s services after changes are published constitutes acceptance of the updated Terms.

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10. Contact

Questions about these Terms or an active project should be directed to:

MKS Digital Email: info@mksdigital.uk WhatsApp: +447463456198 Location: London, United Kingdom